May Newsletter: Pitfalls of DNS & ISP-Hosted Free Email

MxToolBox May Newsletter

MxToolbox receives hundreds of inquiries on a weekly basis from companies who are suffering from outbound email delivery problems resulting from blacklists.  A large number of these companies are using “free-mail” (free email) provided by their Internet Service Provider (ISP) or Domain Host.

Imagine these scenarios: “My email just does not seem to work – I have constant problems.  Every time I try sending messages to Yahoo & Gmail, they bounce-back and my provider doesn’t seem to want to help.  I downloaded the email to my phone and now I can’t see it on my PC.  I can’t get to my contacts or my calendars from anywhere but my Outlook!  I called my ISP and they said to call my host. I called my host and they said to call my ISP!  I called them both back and they said go to MxToolBox and see if your IP Address is Blacklisted.”  Does this all sound familiar?  If it does, we have great news for you — You have finally gotten to the right people!

Why do ISPs refer these customers to us?

1) is an online resource of Free Troubleshooting SuperTools as well as professional business class Email and Web Security services. Our tools and services are built and run by e-mail experts and we have been monitoring Blacklists since our inception.

2) We offer free advice to better understand the blacklists and make recommendations.

3)  We offer Long-Term, Permanent Solutions!  MxToolBox can provide you with business class Email Hosting with Enterprise Class Email Security including anti-spam, anti-virus and phishing protection along with pro-active, outbound blacklist management so you don’t experience mail rejection.  No one else is addressing the true problem.

Let’s look a little deeper in to the problem.

Many hosting providers, such as DNS Registrars / Web Hosts and ISP’s, provide the most basic email infrastructure with minimal security and only POP connections for inbound and unmonitored shared SMTP for outbound.  For many small businesses who run offices either at home or in office spaces with DSL or Cable Modem connections from their ISP, it is very common to have email rejected by the hosted email server or even by the end-recipients as a result of their local Internet connection/IP Address being blacklisted.

Some blacklist databases are actually configured to report any Dynamic IP like those handed out by ISPs.  Additionally, given that most free email providers are hosting email for anyone who wants a domain and are often providing “unlimited” email accounts, they are not concerned with what type of email is sent from those servers and are not monitoring outbound traffic to ensure that their reputation is clean. What that means for you: If you’re in that shared environment and your neighbor sends out spam, you and everyone else in the shared environment are blacklisted and you are guilty by association.  Even worse, there is nothing you can do about it.  Remember, you aren’t paying for email or email support for your free-mail, so the provider does not have budget allocated for email support.

MxToolbox Hosted Mail:

Inbound Email via MxToolBox:
MxToolBox provides premium anti-spam and anti-virus protection as well as a rock-solid hardware infrastructure to protect your inbound mail and ensure that only good, clean, spam free emails hit your inbox and that it is extremely secure.  We provide the capability for both POP connections to grab your email from our servers and download to your PC; and/or the preferred method of today, IMAP , which allows you webmail access from anywhere in the World, as well as the ability to access mail from your local software client (i.e. Outlook, Thunderbird) or your mobile smartphone and always see the same information no matter where you login to your email!

Outbound Email via MxToolBox:
We provide very strong and secure connections for outbound mail via SSL or TLS to ensure reliable and secure email delivery and minimize the problems that are experienced.  Additionally, we have 24/7 monitoring of our outbound email traffic to be certain that no one is sending Spam or bulk mail through our Email servers — and as such, we have the most stellar reputation in the email business for outbound delivery. Put simply – if your email is sent via MxToolBox, it will get delivered, period!  You won’t be subject to mail bouncing due to blacklists, whether it’s at the the DNS Provider or your local ISP-provided IP Address; our concern isn’t the blacklist. We just want your email to work and it will always work with our robust business class Email Hosting Solutions . Additionally, if you want to send reliable newsletters and/or marketing updates to your clients (like we do), we can make recommendations for outstanding Email Marketing Providers who make it easy for you to create professional sign up form for your website, build your email list and stay in touch with prospects.

Please visit our Forums, our Blog, our Website or follow us on Twitter and Facebook to learn more about what MxToolBox can do for your business and what amazing things are happening in the world of email Today!

April Newsletter:  Cloud Based Web Security Mitigates Anti Virus Vulnerabilities

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