Austin, TX, United States, 02/05/2008 – MxToolBox, Inc.’s announces the launch of ServiceBox?, the first on-demand platform for automating Software as a Service (SaaS) delivery through the IT channel.
The offering allows IT service firms and VARs to automate the acquisition, provisioning, support and billing of leading software service offerings.
ServiceBox is the culmination of the firm?s five year track record of automating the delivery of email messaging and security services to small and mid-sized business. The firm currently has distribution relationships with leading vendors in the space. Current partners include Yahoo! (via their acquisition of Zimbra) and Google? Messaging (via their acquisition of Postini). MxToolBox services thousands of businesses today, with hundreds of channel partners throughout North America.
Company representatives describe ServiceBox as a powerful tool that integrates the entire on-demand IT service chain into an automated, simplified package.
Partners and IT consultants, starting with a single customer order, can use ServiceBox to sell, support and bill their customers directly, or allow MxToolBox to handle selected portions. For larger partners, fully integrated support help desk and accounting modules streamline business operations, contract management, technical support and sales pipeline.
When we started selling software service offerings back in 2003, there were no tools to help automate business processes around recurring revenue streams. Everyone was still thinking in terms of SKUs and traditional distribution. Surprisingly, this is still the case five years later, says Eric Rachal, CEO of MxToolBox.
Rachal continues, The supply chain and distribution channels behind SaaS are rapidly evolving into a complex mess. Vendors and OEMs are struggling to figure it out. Our goal is to make sure the customer never sees that.
MxToolBox is making key elements of the technology available at no charge to qualified information technology service firms through-out North America who place orders through the service. The initial inventory of services available includes Junk Mail filtering, Emergency Mail for business continuity, email monitoring and hosting. The firm
expects additional product announcements and partnerships in the near future.
MxToolbox (mxtoolbox.com) is headquartered in Austin, Texas. The company provides on-demand IT Business Management software and innovative on-demand messaging infrastructure and security services to the small and medium-sized business market throughout North America. The company also provides online email diagnostic tools that are used by tens of thousands of email administrators every day.